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How Refunds Manager helps Alan Cook get money back from common FBA issues

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Alan has been an Amazon seller for over 7 years

As an Amazon seller with over 7 years’ of experience, Alan has experimented with many different types of selling. Today, he primarily sells grocery and h&b items. He also does a small amount of retail arbitrage and occasionally some wholesaling.

I handle the shipment reimbursements because it is easy. Once I started looking in to what would be involved in finding other money Amazon owes me, I saw it would take up too much of my time that I would rather use finding new inventory sources, which would in turn cut into the time I could be spending traveling or just relaxing and enjoying life. That’s why I’m happy to have Refunds Manager to do it for me.” – Alan Cook

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How Refunds Manager got $2500 in Amazon FBA reimbursements for Yvonne Van Gaasbeck

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Yvonne’s drop-shipping and wholesale business

Yvonne Van Gaasbeck, a resident of Las Vegas, Nevada, began selling on Amazon in the spring of 2016. “I started out doing a lot of wholesaling,” she says. “There were some good experiences and some bad ones, but most importantly I learned a lot. Then I started drop-shipping and doing a small amount of retail and online arbitrage.” She has also developed a private label product. One of her expansion plans for her business is printed t-shirts in a particular market niche that she is passionate about.

Even if I wanted to handle reimbursements myself, I wouldn’t know all of the places to look. Refunds Manager found me over $2500 in less than a year…This was money I wouldn’t have been able to find on my own. – Yvonne Van Gaasbeck

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Amazon FBA Fees 2019 : Updates and Changes

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It’s that time of year. New Year’s resolutions are set. Family travels back home. The days start to get incrementally longer. And Amazon FBA fees change. Say what?


Yes, Amazon FBA is changing their fees. They claim that approximately 40% of FBA units won’t be affected by these changes. Read on for the full scoop.

Quick overview of the FBA fee changes for 2019

Are you an experienced seller who just wants a quick rundown into what’s new? Great! We’ve got you covered. Here’s an overview of the need to know information:

  • Changes go into effect on February 19, 2019
  • There are no changes to fulfillment fees for units in the small standard and large standard size categories (hence Amazon’s estimation that 40% of units are unaffected by this year’s updates)
  • Oversize items now have a minimum additional cost, based on a minimum width and height of 2 inches
  • Long term storage fees don’t start until 365 days (woo hoo!)
  • There are separate additional fees for “dangerous goods” like flammable or pressurized aerosol
  • Many applicable referral fees are lowering from $1.00 to $0.30 per item, which will allow better profits for low-priced items across many categories
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Amazon Branding Strategy: Expert Advice from Andrew Maffetone

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Ready to learn the ins and outs of Amazon branding strategy so you can totally crush your competition?


In today’s competitive Amazon marketplace, branding is the end-all-be-all topic of discussion when it comes to standing out and creating a sustainable business that allows you to scale your product line, your revenue and of course your customer base.

Dayana Mayfield (head of marketing at Refunds Manager) recently sat down with Andrew Maffetone, director of marketing and operations at Seller’s Choice, full service marketing agency for Amazon Seller’s.

Watch the video–we did have a couple tech glitches, sorry!–or read on for all our takeaways from this talk with Andrew about Amazon FBA branding.

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How to Calculate Gross Profit for an Amazon Business

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This blog post has been created by Teikametrics: The world leader in leveraging data science and machine learning to automate advertising on Amazon. They’re offering Refunds Manager followers exclusive, early access to their new Retail Optimization Platform, Flywheel.

It’s no secret that Amazon has become a major destination for online shoppers. No matter what you’re shopping for, Amazon has become the go-to source for everything from toilet paper to sporting goods, clothing to toys for your kids. In fact, nearly 45 percent of all product searches start on the Amazon marketplace.

Before Amazon came onto the scene, there was no central marketplace for online retailers to access fulfilment and advertising services. Today, Amazon sellers have access to these advantages and more, and sellers who know how to use all the tools that Amazon offers are better equipped for success than those who don’t.

With that said, the world as an Amazon seller can be difficult to navigate, and it is important for online retailers to know the ins and outs of the ecommerce terrain. One of the most important aspects of financial understanding is gross profit. Most business owners feel that they have a firm grasp of what profit is. However, fewer might realize what exactly gross profit is, how it’s calculated, and why it is so important to Amazon sellers.

What Is Gross Profit?

Gross profit is the total amount of revenue that a company makes after subtracting its direct costs. For Amazon sellers, gross profit takes into consideration all of the expenses associated with selling on Amazon, including:

  • Cost of Goods Sold (COGS)
  • FBA fees that Amazon collects from sellers. These include fees for services like shipping, pick & pack, order handling, and storage.
  • Costs associated with being an Amazon Sponsored Product
  • Amazon seller’s fees, which Amazon charges per product, depending on the business category. Usually, this fee is about 15%.
  • Other marketing costs, like promotions or Amazon advertising spend

Many Amazon sellers focus solely on profit, but gross profit is actually the more important metric to identify and understand. Let’s explore this further.
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How to Know if You’re Ready to Launch Your Next Amazon Brand

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Today on the blog we’re talking about how to know if you’re ready to launch your next Amazon brand. Is it time to take on something new? Or is your new idea just a distraction, and should you focus on your existing brand instead?

As an entrepreneur, these are important questions. Many entrepreneurs get about a thousand ideas a minute, so it’s up to you to know which one to pursue.

If you’ve had some success on Amazon and are wondering if it’s time to diversify, this post is for you.

The strategy behind building brands (instead of just launching products)

Before we dive into the criteria, let’s first take a moment to review the strategy of brand building, as opposed to selling random products that seem to be a good opportunity.
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Third Party Logistics Companies for Amazon Businesses

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Have you heard of Amazon sellers using third party logistics companies (in addition to using FBA)?

Do you think those sellers have lost their minds? Amazon offers storage and order fulfillment, so why would an Amazon seller use a third party logistics company, or 3PL?

Most sellers assume that 3PLs only need to be used for channel outside of Amazon, such as your own Shopify store.But with increased Amazon fees (especially long term storage), more and more FBA sellers are turning to 3PLs to help them save money.

We surveyed a few successful Amazon sellers who learned the hard way how to save money when working with 3PLs. Read on to learn more.

What is a third party logistics company?

A third party logistics company helps ecommerce entrepreneurs with storage, order fulfillment, shipping, and customer service issues like exchanges and returns.

This allows the entrepreneur to focus on growing their business, building their brand and increasing demand for their products, rather than worry about the nitty gritty details of order fulfillment, which is mainly time-consuming, low-skill labor.

What do 3PLs do?

Depending on the deal you make with a 3PL, the company might handle only storage (so you’re not shipping everything from your supplier to FBA) or they may also handle order fulfillment (if you are a multichannel seller).

Here’s a list of what most 3PLs provide:

  • Ecommerce order fulfillment / pick & pack
  • Long term storage
  • Shipment receiving from suppliers
  • International freight and customs clearance assistance
  • 2-day or 3-day delivery (at an additional cost to the customer)

Why would an FBA seller want to use a third party logistics company for their Amazon business?

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The 8 Best Amazon Categories to Sell In

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Are you looking to expand your Amazon FBA empire? Do you want to avoid some of the costly mistakes you made in your first 1-2 years of business and choose a product category with fewer customer returns and more opportunities for success?

We’ve put together a list of the 8 top categories for selling on Amazon. Success is never guaranteed, but you can make running a profitable FBA business easier for yourself.

Read on for details on why these categories are great!
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Amazon FBA Reimbursement: How to Get More Money Back

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So, you’ve heard that Amazon makes mistakes when they process FBA orders? Maybe you’ve found an error and you want to know how to get your money back quickly, or you just want to learn how to monitor your FBA account and safeguard your profits.

In this post, we’ll be covering how you can get more FBA refunds…from the common claims to the unexpected ones.

Go ahead and keep reading, or if you prefer video content, then watch our recent Facebook live below:

1. Look for common Amazon errors

Most of the reimbursements we get for our customers are simply an issue of volume. Amazon is processing millions of orders a day, so something is bound to go wrong. The trouble is, you don’t want it to be your money that’s on the line. Hundreds of dollars add up to thousands, and so on.
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Refunds Manager Reviews & Information

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Your Amazon seller account is your lifeblood. The business you’ve worked hard to create is precious, and we understand that.

That’s why, if you’re currently considering signing up for Refunds Manager, we want to help make the decision a no-brainer for you. Below, we’ve pulled together details on what sets our Amazon reimbursement service apart as well as which sites you can visit to read honest reviews online.

Why Amazon sellers choose Refunds Manager

Refunds Manager is the top-rated reimbursement service for numerous reasons:

  • Most experienced: We’re the original Amazon reimbursement service and we started our business in 2012. This has given us plenty of time to perfect dealing with Amazon.
  • Personal, manual service: We never automate the claims process. Unlike cheap software that sends automatic claims to Amazon, we handle the claims process manually. This ensures the safety of your seller account. Every claim looks as if you had written it. We use a mix of software and human touch during review, but never for claims.
  • High rate of claims success: Because submit claims manually, and because we’re so experienced, we have a high rate of success with our claims. We don’t submit unnecessary or duplicate claims, but only those that we believe can get you money back.
  • No charges up front, or for claims you found: We only charge for what we recover. You pay no money up front. Also, if you find an issue on your own and submit a claim for it, we don’t charge. We only charge for issues you didn’t discover yourself. This way, you save both time and money!

Where to find honest reviews

Have you seen the testimonials from customers on our website? You can find those here.

If you’re more interested in reading real, raw reviews…the ones that we don’t own or control, there are two review sites where Refunds Manager has been regularly reviewed.

TrustPilot is likely the biggest and best-known review site for businesses, software and services. You can think of it as the Yelp of the business world. Our company has been reviewed on TrustPilot.

WebRetailer is an online directory for all things ecommerce. Customers have reviewed us at that site.

If you’re a customer, we welcome you to review us on those sites! If you’re considering signing up, you’re welcome to read those reviews and contact us at the information below should you have further questions.

Further resources for consideration

Refunds Manager covers the most amount of cases, even misappropriated weight/dimension fees and issues with removal orders. You can learn more about all of our case types here.

If you’d like to learn more about our company, our CEO, and how we got started, you can watch this interview, or follow us on Twitter to learn which event for Amazon sellers we’ll be attending next!

And if you’re concerned about using a third party service, allow us to inform you that using a third party service for any aspect of your business (including reimbursements) is not against Amazon’s terms of service.

How to contact us with any questions

Hopefully, this has cleared up any questions you had and helped you see that a 25% commission on money you wouldn’t have gotten otherwise is a no brainer for you, and a fair fee for us due to our custom approach.

Should you have any further questions about signing up and having your Amazon account regularly reviewed by an account auditor, you can email us at support@refundsmanager.com or call (877) 711 – 5234.

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Give us a call at 800.272-6159 or email us at support@refundsmanager.com if you need any help