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Guide to FBA Fee Reimbursements

June 26, 2019 by refunds

FBA reimbursements aren’t exactly as exciting as Christmas presents, because they’re your money anyways, and, unless you’re using a smart service, you have to work hard to get them.

As an Amazon seller, you’re at least partly beholden to the Amazon platform. Maybe you sell on other ecommerce channels, but there’s a good chance that Amazon sales account for the bulk of your revenue. FBA fee reimbursements can help you ensure that you’re paying Amazon no more than you should, and that you’re protecting your profit margins in every way possible.

In our guide to FBA reimbursements, we’re teaching you everything you need to know to monitor your account and get more money back.

Table of contents

  • What are FBA reimbursements?
  • Common FBA reimbursements
  • How to scan your Amazon seller account for issues
  • How to write claims to send to Seller Central support
  • How to save time and improve chances of receiving FBA reimbursements

What are FBA reimbursements?

FBA fee reimbursements are when you’re given a refund for a Fulfillment by Amazon fee which you should not have to pay for according to their terms of service.

Unfortunately, you don’t get refunded unless you shouldn’t have to pay the fee. Amazon doesn’t charitably refund fees at random, but wouldn’t that be nice…

Tracking and requesting refunds for FBA fee errors are just one of many of the pitfalls of selling on Amazon, such as lack of branding and control over your customer base.

Common FBA reimbursements

There are several types of FBA fee issues that could lead to a reimbursement:

  • Items lost or damaged in Amazon warehouse or by inbound shipper
  • Items destroyed by Amazon without permission
  • Uncredited restocking fee
  • Customer receiving multiple units, but only charged for one
  • Customer receiving a refund, without returning the item
  • Customer receives a replacement item, without returning the original
  • Stock deducted after shipment was closed
  • Inbound inventory not added to your account
  • Orders with the weight or dimension mischarged
  • Mischarged commission fees
  • Issued reimbursement not showing up
  • Restocked inventory not showing up
  • Removal order not received

Of all of these FBA errors the most commonly experienced by Amazon FBA sellers are damaged inventory by warehouse or shipper and issues with customer returns (the customer return is not placed back in their inventory, or the customer never returns it).
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Filed Under: FBA Refunds

Top 5 Amazon FBA Courses to Take in 2019 and 2020

June 5, 2019 by refunds

amazon-fba-courses

If you’re a modern entrepreneur, you’ve likely invested in online courses. Some of them have changed your life. Others have changed credit card balance, and that was about it. We’ve pulled together the top Amazon FBA courses with great ratings offered by well-established Amazon selling gurus.

With this list, you don’t have to go hunting around for the best course, or worry about whether an investment you’d like to make is a smart decision. We’ve done the hunting for you.

 

Top Amazon FBA Courses

These are the most popular and trusted courses for improving your Amazon FBA business.

  1. Amazing Selling Machine
  2. Traffic and Profits
  3. How to Make $1000+ Per Month Selling on Amazon
  4. MarketPlace SuperHeroes
  5. Next Level Amazon

 

Amazing Selling Machine

Who offers the course: Jason Katzenback and Matt Clark. They have also created the SellerCon, a 3-day event for Amazon sellers.

The price: $4997, with a payment plan available

Perfect for: New Amazon sellers who can afford to invest in a comprehensive training, instead of having to scour the internet to piece together lots of different tutorials. Also new Amazon sellers who are 100% ready to take the plunge.

What you will learn: The Amazing Selling Machine is a course that promises to teach you everything you need to know about launching an FBA business. The course teaches you how to create a private label Amazon business: how to find the best product opportunities, source your products, brand them and sell them. Because they go into branding extensively, this course is a favorite for Amazon sellers who are launching private label products.

Where to sign up: The course is not currently being offered. You can join their email list to receive future promotions here.

When it will be offered again: The course is typically promoted two times per year.

 

Traffic and Profits

Who offers the course: Scott Voelker, who runs The Amazing Seller podcast, which we’ve covered previously in our list of top podcasts.
[Read more…]

Filed Under: Amazon Seller Success

10 Amazon Copywriting Tips and Strategies

May 22, 2019 by refunds

Today, we’re covering our top Amazon copywriting tips for FBA entrepreneurs who know that when it comes to product listings, there is always room for improvement.

Your Amazon product pages are the lifeblood of your FBA business. They need to pull in as much organic traffic as possible and convert as much of the traffic as possible. We’ve talked at length about your product imagery can help achieve both higher click throughs from search results pages as well as higher conversion rates.

But what about the copy?

Your copy has a HUGE impact on your click throughs and conversions. We know that you’re busy, so we’ve designed this post to be easy to skim so can quickly check your familiarity with these concepts. After you’ve read this list, go through all of your product listings and see if they are implementing these best practices.

1. Differentiate your product from its competitors

To really make your product stand out, it needs to immediately be clear to shoppers why and how it is different from its competitors. Imagery is absolutely one of the best ways to do this, but you can achieve this in your copy as well.
[Read more…]

Filed Under: Amazon Seller Success

Amazon Overcharged FBA Fees: Examples & What to Do Next

April 25, 2019 by refunds

Dealing with Amazon when you’ve been overcharged FBA fees can be a nightmare. Sometimes, everything goes smoothly. But often times, the support representative denies your claim over and over, or simply won’t get back to you. It’s absolutely maddening.

We’ve talked with dozens of Amazon sellers who’ve experienced the same thing. Today on the blog, we’re detailing some of the common examples of FBA fee overcharges and then giving you exact steps for what you can do about it.

Examples of Amazon FBA overcharged fees

Let’s take a look at some common examples of FBA fees being overcharged by Amazon. All of these represent Amazon FBA fee errors that happen frequently.

Charged the wrong FBA fulfillment fees based on size or weight

One of the most costly Amazon fee mistakes is this: the pick & pack fee, also known as the FBA fulfillment fee. This is not the commission on your sale, but what Amazon charges you to fulfill the order, including shipping costs.

It’s one of the most expensive errors because if Amazon is charging you a larger fulfillment fee than what the size and weight of your item should be, then this can be wrong for months, even years. This error will apply to every single sale that you have. One seller experienced a loss of $35,000 due to this issue. When Amazon is off by $1 for each sale of an item for over a year, it’s easy to understand how this problem could wrack up that high of a reimbursement claim.

Repeated issues with fulfillment fee errors

In the above case example, the seller only encountered one fulfillment fee error with one product. However, other sellers have had this issue happen repeatedly. As soon as one ASIN’s fulfillment fee is corrected (and the reimbursement is issued), another problem is discovered with a different ASIN. Amazon FBA fee issues and mistakes can eat into your profits.
[Read more…]

Filed Under: FBA Refunds

How Lisa Calestino gets more money back from Amazon FBA

March 27, 2019 by refunds

Lisa has been selling wholesale on Amazon since the summer of 2017

Six years ago, Lisa Calestino was diagnosed with retinitis pigmentosa, which causes degeneration of the retina and vision loss. She was able to continue her career as a veterinary technician for three more years.

“My eyesight had gotten debilitating enough where I couldn’t do that work anymore. I didn’t want to sit around and not do anything,” says Lisa. “I’ve been big into holistic and natural products, and I know a lot about animals and pet products, so I decided to start my business in those industries.” Since the summer of 2017, she’s been growing her wholesale business on Amazon FBA.

I thought I had kept track of it all. I was pleasantly surprised when Refunds Manager found money for me. I used to work on tracking refunds 4 or 5 hours every couple of weeks, so I’ve saved at least 10 hours per month. But the main reason I love Refunds Manager isn’t the time savings, it’s the extra money!” – Lisa Calestino

[Read more…]

Filed Under: Refunds Manager News

Why and How to Automate Your Amazon PPC Campaign

March 19, 2019 by refunds

Amazon pay per click (PPC) campaigns are one of the more stable ways of drawing business to your products. It can drive Amazon customers to you without breaking your budget. Once you get to a certain number of products and campaigns though, it makes sense to automate your Amazon sponsored product campaigns.

The most significant factor for automation is looking at how much time optimizing your ad campaigns takes up in a week. It doesn’t matter if it’s on account of the many products or in-depth campaigns. If you find yourself increasing how much time you work just to get through it all, it’s time to automate.

What You Need to Follow This Tutorial

Ideally, you must have a product or products established already on the Amazon platform. The product page should have high-resolution images that the ad campaign can use. This product should also have a beautifully written page. Within the writing, you should check for the keywords used in the ad campaign. It should also have at least three reviews on it for maximum effect. All these items mean the product has the highest chance of being bought once we get buyers onto the page.

Since we’re talking about automation, we need data to feed the program. Since you know about Amazon PPC, we’re assuming you’ve been running campaigns already. This means you have data on your earlier keyword bids in your Seller Central. This historical data removes the learning curve for most automation services. Thus, the price of the transition will be reduced.

Step by Step Instructions

Step One: Decide How Much Control You Want

[Read more…]

Filed Under: Amazon Seller Success

How Denise Craig—an Amazon seller since 2005—got back $4287 in FBA refunds in one year

March 13, 2019 by refunds

Today we talk to a Refunds Manager seller who has been in the business for 14 years to discover why she decided to stop trying to handle FBA reimbursements by herself.

How did you start selling on Amazon?

We started in 2005, when books were new on Amazon, and we did really well. My daughter started the business as a young teenager. She’s a very heavy book reader, and she asked us to set up an account for her so she could sell some of her old books to buy more. I thought it was a crazy idea, but the first 3 months, she made $1200 in sales. She was young, and didn’t like the customer service aspect, so we bought the business from her.

My husband and I have been full time Amazon sellers for 8 years now. We’ve helped a lot of family members to get started on Amazon.

I spent a whole day every month just getting everything sorted and looked through and verified, to make sure I was submitting an accurate request for reimbursement. It needed to be done every month but I couldn’t dedicate the time to do so I would always get behind. And then I would always lose track.” – Denise Craig

[Read more…]

Filed Under: Refunds Manager News

Amazon Business Consultant: When to Seek Help Growing Your Amazon Business

February 27, 2019 by refunds

We recently sat down with Joseph Hansen, who is an Amazon growth expert and one of the original co-founders of the Prosper Show. His company Buy Box Experts helps brands grow their businesses on Amazon.

When do most sellers realize that they need help and that they can no longer do everything on their own?

Most sellers come to us when they reach $1 million dollars in sales. Some businesses come to us before that but most have reached that threshold or have far surpassed it. Our typically engagement is with a mid-market brand with top line sales ranging from several million to a few hundred million dollars.

What makes sellers pull the trigger on getting outside help?

When a private-label seller or brand starts to sell around a million dollars a year on the Amazon channel, they have found that business is a lot more complex than they thought it would be and they realize that they’re not able to keep up with everything. They also feel that they’re becoming an expert at critical things, like marketing, slower than they would like. They may be very good at sourcing products, or at product design or at marketing on their own website. Their core competence is one or a combination of all of those things, and Amazon isn’t their core competence.
[Read more…]

Filed Under: Amazon Seller Success

How Refunds Manager helps Alan Cook get money back from common FBA issues

February 20, 2019 by refunds

Alan has been an Amazon seller for over 7 years

As an Amazon seller with over 7 years’ of experience, Alan has experimented with many different types of selling. Today, he primarily sells grocery and h&b items. He also does a small amount of retail arbitrage and occasionally some wholesaling.

I handle the shipment reimbursements because it is easy. Once I started looking in to what would be involved in finding other money Amazon owes me, I saw it would take up too much of my time that I would rather use finding new inventory sources, which would in turn cut into the time I could be spending traveling or just relaxing and enjoying life. That’s why I’m happy to have Refunds Manager to do it for me.” – Alan Cook

[Read more…]

Filed Under: Refunds Manager News

How Refunds Manager got $2500 in Amazon FBA reimbursements for Yvonne Van Gaasbeck

February 4, 2019 by refunds

Yvonne’s drop-shipping and wholesale business

Yvonne Van Gaasbeck, a resident of Las Vegas, Nevada, began selling on Amazon in the spring of 2016. “I started out doing a lot of wholesaling,” she says. “There were some good experiences and some bad ones, but most importantly I learned a lot. Then I started drop-shipping and doing a small amount of retail and online arbitrage.” She has also developed a private label product. One of her expansion plans for her business is printed t-shirts in a particular market niche that she is passionate about.

Even if I wanted to handle reimbursements myself, I wouldn’t know all of the places to look. Refunds Manager found me over $2500 in less than a year…This was money I wouldn’t have been able to find on my own. – Yvonne Van Gaasbeck

[Read more…]

Filed Under: Refunds Manager News

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Refunds Manager can help you get back reimbursements from Amazon FBA for 17 different types of claims. No more wondering if you skipped anything. No more valuable time spent cross-checking order numbers! Refunds Manager has you covered.

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