FBA reimbursements aren’t exactly as exciting as Christmas presents, because they’re your money anyways, and, unless you’re using a smart service, you have to work hard to get them.
As an Amazon seller, you’re at least partly beholden to the Amazon platform. Maybe you sell on other ecommerce channels, but there’s a good chance that Amazon sales account for the bulk of your revenue. FBA fee reimbursements can help you ensure that you’re paying Amazon no more than you should, and that you’re protecting your profit margins in every way possible.
In our guide to FBA reimbursements, we’re teaching you everything you need to know to monitor your account and get more money back.
Table of contents
- What are FBA reimbursements?
- Common FBA reimbursements
- How to scan your Amazon seller account for issues
- How to write claims to send to Seller Central support
- How to save time and improve chances of receiving FBA reimbursements
What are FBA reimbursements?
FBA fee reimbursements are when you’re given a refund for a Fulfillment by Amazon fee which you should not have to pay for according to their terms of service.
Unfortunately, you don’t get refunded unless you shouldn’t have to pay the fee. Amazon doesn’t charitably refund fees at random, but wouldn’t that be nice…
Tracking and requesting refunds for FBA fee errors are just one of many of the pitfalls of selling on Amazon, such as lack of branding and control over your customer base.
Common FBA reimbursements
There are several types of FBA fee issues that could lead to a reimbursement:
- Items lost or damaged in Amazon warehouse or by inbound shipper
- Items destroyed by Amazon without permission
- Uncredited restocking fee
- Customer receiving multiple units, but only charged for one
- Customer receiving a refund, without returning the item
- Customer receives a replacement item, without returning the original
- Stock deducted after shipment was closed
- Inbound inventory not added to your account
- Orders with the weight or dimension mischarged
- Mischarged commission fees
- Issued reimbursement not showing up
- Restocked inventory not showing up
- Removal order not received
Of all of these FBA errors the most commonly experienced by Amazon FBA sellers are damaged inventory by warehouse or shipper and issues with customer returns (the customer return is not placed back in their inventory, or the customer never returns it).