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Refunds Manager Reviews & Information

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Your Amazon seller account is your lifeblood. The business you’ve worked hard to create is precious, and we understand that.

That’s why, if you’re currently considering signing up for Refunds Manager, we want to help make the decision a no-brainer for you. Below, we’ve pulled together details on what sets our Amazon reimbursement service apart as well as which sites you can visit to read honest reviews online.

Why Amazon sellers choose Refunds Manager

Refunds Manager is the top-rated reimbursement service for numerous reasons:

  • Most experienced: We’re the original Amazon reimbursement service and we started our business in 2012. This has given us plenty of time to perfect dealing with Amazon.
  • Personal, manual service: We never automate the claims process. Unlike cheap software that sends automatic claims to Amazon, we handle the claims process manually. This ensures the safety of your seller account. Every claim looks as if you had written it. We use a mix of software and human touch during review, but never for claims.
  • High rate of claims success: Because submit claims manually, and because we’re so experienced, we have a high rate of success with our claims. We don’t submit unnecessary or duplicate claims, but only those that we believe can get you money back.
  • No charges up front, or for claims you found: We only charge for what we recover. You pay no money up front. Also, if you find an issue on your own and submit a claim for it, we don’t charge. We only charge for issues you didn’t discover yourself. This way, you save both time and money!

Where to find honest reviews

Have you seen the testimonials from customers on our website? You can find those here.

If you’re more interested in reading real, raw reviews…the ones that we don’t own or control, there are two review sites where Refunds Manager has been regularly reviewed.

TrustPilot is likely the biggest and best-known review site for businesses, software and services. You can think of it as the Yelp of the business world. Our company has been reviewed on TrustPilot.

WebRetailer is an online directory for all things ecommerce. Customers have reviewed us at that site.

If you’re a customer, we welcome you to review us on those sites! If you’re considering signing up, you’re welcome to read those reviews and contact us at the information below should you have further questions.

Further resources for consideration

Refunds Manager covers the most amount of cases, even misappropriated weight/dimension fees and issues with removal orders. You can learn more about all of our case types here.

If you’d like to learn more about our company, our CEO, and how we got started, you can watch this interview, or follow us on Twitter to learn which event for Amazon sellers we’ll be attending next!

And if you’re concerned about using a third party service, allow us to inform you that using a third party service for any aspect of your business (including reimbursements) is not against Amazon’s terms of service.

How to contact us with any questions

Hopefully, this has cleared up any questions you had and helped you see that a 25% commission on money you wouldn’t have gotten otherwise is a no brainer for you, and a fair fee for us due to our custom approach.

Should you have any further questions about signing up and having your Amazon account regularly reviewed by an account auditor, you can email us at support@refundsmanager.com or call (877) 711 – 5234.

Prosper Show in Las Vegas—Come See Us!

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Come See Refunds Manager at the Prosper Show in Las Vegas

Prosper Show in Las Vegas, Nevada is the premier event for sophisticated sellers. Over 30 speaks (including 12 former Amazon business leaders) will be teaching Amazon sellers how to accelerate their business.

Refunds Manager will be there

This is our second time at the event. We’re happy to have attended Prosper Show at its inaugural event last year and to have been included from the start. Coming face-to-face with the top sellers in North America is a great yearly tradition! This is an inspiring event that our customers talk about all year.

We will be at the show both days, March 22 and 23, at the Las Vegas Convention Center. Come stop by our booth, P1, and learn more about us.

Recently featured in an interview on ProsperShow.com

Our founder Justin Jacobs was recently interviewed by Dr. Jeremy Weisz of INspired INsider.

Dr. Jeremy Weisz: You have a business because Amazon makes mistakes, right? I want to hear about the common errors that Amazon makes.
[Read more…]

Everything You Need to Know About Creating a Removal Order for FBA

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Everything You Need to Know About Creating a Removal Order for FBA

What if you knew of a way to raise your disbursement payments FBA? You would probably jump on the opportunity.

But so many sellers leave dead inventory at the Amazon warehouses. Here we’re covering everything you need to know about removal orders–from detecting the right inventory to getting the merchandise back.

We’ll also be detailing a brand new case that our service can detect.

What is a removal order?

A removal order simply means that you’re electing to take items out of your FBA inventory. You can choose to have the items destroyed by Amazon or returned to you.

Here are the fees:

Return fees:

  • $0.50 per standard item
  • $0.60 per oversize item

Disposal fees:

  • $0.15 per standard item
  • $0.30 per oversize item

If the items are in a very poor condition or aren’t worth much, than disposal might make the right choice. But most FBA sellers pay for return fees for items that they intend to sell elsewhere, to use themselves, to donate, or to use as birthday and Christmas gifts. Why not, right?
[Read more…]

[Announcement] Common Issues with Returned Items & A New Case To Track

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[Announcement] Common Issues with Returned Items & A New Case To Track

There are a lot of issues that come along with returned merchandise.

When Amazon handles warehousing, shipping, and customer service via the FBA program, the amount of work that falls on a seller’s shoulders during the customer return process is a lot less than it would be otherwise–but there are still some requisite tasks for sellers.

Sellers have to make sure that the policies set forth by Amazon FBA are actually carried out.

Amazon FBA automatically takes the blame for a lot of issues, so sellers don’t have to go to bat; they simply have to make sure that Amazon is properly applying FBA fees. For sellers with inventories full of hundreds or thousands of products, that simple task becomes a ton of work.

Assuming the product isn’t damaged in any way, there are two common issues that can come up for sellers whose customers have initiated a return. Each of these is simply an Amazon error. With their huge volume of sales from FBA sellers, it’s no wonder.

Today we’re announcing that we uncovered a brand new money-making opportunity for our customers, and by extension ourselves.

We’re always on the hunt for legitimate claims against Amazon FBA to get money back for sellers. Most of the cases we cover are beyond what the majority sellers know how to discover for themselves.

Amazon claims to have placed an item back in inventory (but it never shows up)

The new case that we can now track for FBA sellers is this: Amazon shows in the return report status that the returned item has been put back into the seller’s inventory, but the inventory report reveals that it has not been restocked for the seller.

By tracking every transaction individually, we can follow the lifecycle of a return.
[Read more…]

eCommerce Solutions: Insights for Online Sellers

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ecommerce-solutions

Ready for real success stories with actionable advice (told by a leader in providing solutions for international businesses)?

eCommerce Solutions - Vol 2_1_1-page-001 (1)

WorldFirst’s latest edition of their digital glossy–eCommerce Solutions: Insights for Online Sellers–has just been released. Inside you’ll find tips for expanding ecommerce businesses and selling oversees, how to grow a $1M Amazon business to a $10M Amazon business, how to maximize Amazon profits, and ways to avoid getting suspended by Amazon.

RefundsManager CEO Justin Jacobs has an article on page 15 and the other articles specific to Amazon sellers start on page 11 and 17. For ecommerce retailers with global ambitions, you might want to devour the whole thing.

Grab the full magazine here.

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Give us a call at 800.272-6159 or email us at support@refundsmanager.com if you need any help