Today we talk to a Refunds Manager seller who has been in the business for 14 years to discover why she decided to stop trying to handle FBA reimbursements by herself.

How did you start selling on Amazon?

We started in 2005, when books were new on Amazon, and we did really well. My daughter started the business as a young teenager. She’s a very heavy book reader, and she asked us to set up an account for her so she could sell some of her old books to buy more. I thought it was a crazy idea, but the first 3 months, she made $1200 in sales. She was young, and didn’t like the customer service aspect, so we bought the business from her.

My husband and I have been full time Amazon sellers for 8 years now. We’ve helped a lot of family members to get started on Amazon.

I spent a whole day every month just getting everything sorted and looked through and verified, to make sure I was submitting an accurate request for reimbursement. It needed to be done every month but I couldn’t dedicate the time to do so I would always get behind. And then I would always lose track.” – Denise Craig

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Alan has been an Amazon seller for over 7 years

As an Amazon seller with over 7 years’ of experience, Alan has experimented with many different types of selling. Today, he primarily sells grocery and h&b items. He also does a small amount of retail arbitrage and occasionally some wholesaling.

I handle the shipment reimbursements because it is easy. Once I started looking in to what would be involved in finding other money Amazon owes me, I saw it would take up too much of my time that I would rather use finding new inventory sources, which would in turn cut into the time I could be spending traveling or just relaxing and enjoying life. That’s why I’m happy to have Refunds Manager to do it for me.” – Alan Cook

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Yvonne’s drop-shipping and wholesale business

Yvonne Van Gaasbeck, a resident of Las Vegas, Nevada, began selling on Amazon in the spring of 2016. “I started out doing a lot of wholesaling,” she says. “There were some good experiences and some bad ones, but most importantly I learned a lot. Then I started drop-shipping and doing a small amount of retail and online arbitrage.” She has also developed a private label product. One of her expansion plans for her business is printed t-shirts in a particular market niche that she is passionate about.

Even if I wanted to handle reimbursements myself, I wouldn’t know all of the places to look. Refunds Manager found me over $2500 in less than a year…This was money I wouldn’t have been able to find on my own. – Yvonne Van Gaasbeck

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Your Amazon seller account is your lifeblood. The business you’ve worked hard to create is precious, and we understand that.

That’s why, if you’re currently considering signing up for Refunds Manager, we want to help make the decision a no-brainer for you. Below, we’ve pulled together details on what sets our Amazon reimbursement service apart as well as which sites you can visit to read honest reviews online.

Why Amazon sellers choose Refunds Manager

Refunds Manager is the top-rated reimbursement service for numerous reasons:

• Most experienced: We’re the original Amazon reimbursement service and we started our business in 2012. This has given us plenty of time to perfect dealing with Amazon.
• Personal, manual service: We never automate the claims process. Unlike cheap software that sends automatic claims to Amazon, we handle the claims process manually. This ensures the safety of your seller account. Every claim looks as if you had written it. We use a mix of software and human touch during review, but never for claims.
• High rate of claims success: Because submit claims manually, and because we’re so experienced, we have a high rate of success with our claims. We don’t submit unnecessary or duplicate claims, but only those that we believe can get you money back.
• No charges up front, or for claims you found: We only charge for what we recover. You pay no money up front. Also, if you find an issue on your own and submit a claim for it, we don’t charge. We only charge for issues you didn’t discover yourself. This way, you save both time and money!

Where to find honest reviews

Have you seen the testimonials from customers on our website? You can find those here.

If you’re more interested in reading real, raw reviews…the ones that we don’t own or control, there are two review sites where Refunds Manager has been regularly reviewed.

TrustPilot is likely the biggest and best-known review site for businesses, software and services. You can think of it as the Yelp of the business world. Our company has been reviewed on TrustPilot.

WebRetailer is an online directory for all things ecommerce. Customers have reviewed us at that site.

If you’re a customer, we welcome you to review us on those sites! If you’re considering signing up, you’re welcome to read those reviews and contact us at the information below should you have further questions.

Further resources for consideration

Refunds Manager covers the most amount of cases, even misappropriated weight/dimension fees and issues with removal orders. You can learn more about all of our case types here.

If you’d like to learn more about our company, our CEO, and how we got started, you can watch this interview, or follow us on Twitter to learn which event for Amazon sellers we’ll be attending next!

And if you’re concerned about using a third party service, allow us to inform you that using a third party service for any aspect of your business (including reimbursements) is not against Amazon’s terms of service.

How to contact us with any questions

Hopefully, this has cleared up any questions you had and helped you see that a 25% commission on money you wouldn’t have gotten otherwise is a no brainer for you, and a fair fee for us due to our custom approach.

Should you have any further questions about signing up and having your Amazon account regularly reviewed by an account auditor, you can email us at support@refundsmanager.com or call (877) 711 – 5234.

Ready for real success stories with actionable advice (told by a leader in providing solutions for international businesses)?

WorldFirst’s latest edition of their digital glossy–eCommerce Solutions: Insights for Online Sellers–has just been released. Inside you’ll find tips for expanding ecommerce businesses and selling oversees, how to grow a $1M Amazon business to a $10M Amazon business, how to maximize Amazon profits, and ways to avoid getting suspended by Amazon.

RefundsManager CEO Justin Jacobs has an article on page 15 and the other articles specific to Amazon sellers start on page 11 and 17. For ecommerce retailers with global ambitions, you might want to devour the whole thing.

Grab the full magazine here.