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Amazon Overcharged FBA Fees: Examples & What to Do Next

April 25, 2019 by refunds

Dealing with Amazon when you’ve been overcharged FBA fees can be a nightmare. Sometimes, everything goes smoothly. But often times, the support representative denies your claim over and over, or simply won’t get back to you. It’s absolutely maddening.

We’ve talked with dozens of Amazon sellers who’ve experienced the same thing. Today on the blog, we’re detailing some of the common examples of FBA fee overcharges and then giving you exact steps for what you can do about it.

Examples of Amazon FBA overcharged fees

Let’s take a look at some common examples of FBA fees being overcharged by Amazon. All of these represent Amazon FBA fee errors that happen frequently.

Charged the wrong FBA fulfillment fees based on size or weight

One of the most costly Amazon fee mistakes is this: the pick & pack fee, also known as the FBA fulfillment fee. This is not the commission on your sale, but what Amazon charges you to fulfill the order, including shipping costs.

It’s one of the most expensive errors because if Amazon is charging you a larger fulfillment fee than what the size and weight of your item should be, then this can be wrong for months, even years. This error will apply to every single sale that you have. One seller experienced a loss of $35,000 due to this issue. When Amazon is off by $1 for each sale of an item for over a year, it’s easy to understand how this problem could wrack up that high of a reimbursement claim.

Repeated issues with fulfillment fee errors

In the above case example, the seller only encountered one fulfillment fee error with one product. However, other sellers have had this issue happen repeatedly. As soon as one ASIN’s fulfillment fee is corrected (and the reimbursement is issued), another problem is discovered with a different ASIN. Amazon FBA fee issues and mistakes can eat into your profits.
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Filed Under: FBA Refunds

How Lisa Calestino gets more money back from Amazon FBA

March 27, 2019 by refunds

Lisa has been selling wholesale on Amazon since the summer of 2017

Six years ago, Lisa Calestino was diagnosed with retinitis pigmentosa, which causes degeneration of the retina and vision loss. She was able to continue her career as a veterinary technician for three more years.

“My eyesight had gotten debilitating enough where I couldn’t do that work anymore. I didn’t want to sit around and not do anything,” says Lisa. “I’ve been big into holistic and natural products, and I know a lot about animals and pet products, so I decided to start my business in those industries.” Since the summer of 2017, she’s been growing her wholesale business on Amazon FBA.

I thought I had kept track of it all. I was pleasantly surprised when Refunds Manager found money for me. I used to work on tracking refunds 4 or 5 hours every couple of weeks, so I’ve saved at least 10 hours per month. But the main reason I love Refunds Manager isn’t the time savings, it’s the extra money!” – Lisa Calestino

[Read more…]

Filed Under: Refunds Manager News

Why and How to Automate Your Amazon PPC Campaign

March 19, 2019 by refunds

Amazon pay per click (PPC) campaigns are one of the more stable ways of drawing business to your products. It can drive Amazon customers to you without breaking your budget. Once you get to a certain number of products and campaigns though, it makes sense to automate your Amazon sponsored product campaigns.

The most significant factor for automation is looking at how much time optimizing your ad campaigns takes up in a week. It doesn’t matter if it’s on account of the many products or in-depth campaigns. If you find yourself increasing how much time you work just to get through it all, it’s time to automate.

What You Need to Follow This Tutorial

Ideally, you must have a product or products established already on the Amazon platform. The product page should have high-resolution images that the ad campaign can use. This product should also have a beautifully written page. Within the writing, you should check for the keywords used in the ad campaign. It should also have at least three reviews on it for maximum effect. All these items mean the product has the highest chance of being bought once we get buyers onto the page.

Since we’re talking about automation, we need data to feed the program. Since you know about Amazon PPC, we’re assuming you’ve been running campaigns already. This means you have data on your earlier keyword bids in your Seller Central. This historical data removes the learning curve for most automation services. Thus, the price of the transition will be reduced.

Step by Step Instructions

Step One: Decide How Much Control You Want

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Filed Under: Amazon Seller Success

How Denise Craig—an Amazon seller since 2005—got back $4287 in FBA refunds in one year

March 13, 2019 by refunds

Today we talk to a Refunds Manager seller who has been in the business for 14 years to discover why she decided to stop trying to handle FBA reimbursements by herself.

How did you start selling on Amazon?

We started in 2005, when books were new on Amazon, and we did really well. My daughter started the business as a young teenager. She’s a very heavy book reader, and she asked us to set up an account for her so she could sell some of her old books to buy more. I thought it was a crazy idea, but the first 3 months, she made $1200 in sales. She was young, and didn’t like the customer service aspect, so we bought the business from her.

My husband and I have been full time Amazon sellers for 8 years now. We’ve helped a lot of family members to get started on Amazon.

I spent a whole day every month just getting everything sorted and looked through and verified, to make sure I was submitting an accurate request for reimbursement. It needed to be done every month but I couldn’t dedicate the time to do so I would always get behind. And then I would always lose track.” – Denise Craig

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Filed Under: Refunds Manager News

Amazon Business Consultant: When to Seek Help Growing Your Amazon Business

February 27, 2019 by refunds

We recently sat down with Joseph Hansen, who is an Amazon growth expert and one of the original co-founders of the Prosper Show. His company Buy Box Experts helps brands grow their businesses on Amazon.

When do most sellers realize that they need help and that they can no longer do everything on their own?

Most sellers come to us when they reach $1 million dollars in sales. Some businesses come to us before that but most have reached that threshold or have far surpassed it. Our typically engagement is with a mid-market brand with top line sales ranging from several million to a few hundred million dollars.

What makes sellers pull the trigger on getting outside help?

When a private-label seller or brand starts to sell around a million dollars a year on the Amazon channel, they have found that business is a lot more complex than they thought it would be and they realize that they’re not able to keep up with everything. They also feel that they’re becoming an expert at critical things, like marketing, slower than they would like. They may be very good at sourcing products, or at product design or at marketing on their own website. Their core competence is one or a combination of all of those things, and Amazon isn’t their core competence.
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Filed Under: Amazon Seller Success

How Refunds Manager helps Alan Cook get money back from common FBA issues

February 20, 2019 by refunds

Alan has been an Amazon seller for over 7 years

As an Amazon seller with over 7 years’ of experience, Alan has experimented with many different types of selling. Today, he primarily sells grocery and h&b items. He also does a small amount of retail arbitrage and occasionally some wholesaling.

I handle the shipment reimbursements because it is easy. Once I started looking in to what would be involved in finding other money Amazon owes me, I saw it would take up too much of my time that I would rather use finding new inventory sources, which would in turn cut into the time I could be spending traveling or just relaxing and enjoying life. That’s why I’m happy to have Refunds Manager to do it for me.” – Alan Cook

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Filed Under: Refunds Manager News

How Refunds Manager got $2500 in Amazon FBA reimbursements for Yvonne Van Gaasbeck

February 4, 2019 by refunds

Yvonne’s drop-shipping and wholesale business

Yvonne Van Gaasbeck, a resident of Las Vegas, Nevada, began selling on Amazon in the spring of 2016. “I started out doing a lot of wholesaling,” she says. “There were some good experiences and some bad ones, but most importantly I learned a lot. Then I started drop-shipping and doing a small amount of retail and online arbitrage.” She has also developed a private label product. One of her expansion plans for her business is printed t-shirts in a particular market niche that she is passionate about.

Even if I wanted to handle reimbursements myself, I wouldn’t know all of the places to look. Refunds Manager found me over $2500 in less than a year…This was money I wouldn’t have been able to find on my own. – Yvonne Van Gaasbeck

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Filed Under: Refunds Manager News

Amazon FBA Fees 2019 : Updates and Changes

January 3, 2019 by refunds

It’s that time of year. New Year’s resolutions are set. Family travels back home. The days start to get incrementally longer. And Amazon FBA fees change. Say what?


Yes, Amazon FBA is changing their fees. They claim that approximately 40% of FBA units won’t be affected by these changes. Read on for the full scoop.

Quick overview of the FBA fee changes for 2019

Are you an experienced seller who just wants a quick rundown into what’s new? Great! We’ve got you covered. Here’s an overview of the need to know information:

  • Changes go into effect on February 19, 2019
  • There are no changes to fulfillment fees for units in the small standard and large standard size categories (hence Amazon’s estimation that 40% of units are unaffected by this year’s updates)
  • Oversize items now have a minimum additional cost, based on a minimum width and height of 2 inches
  • Long term storage fees don’t start until 365 days (woo hoo!)
  • There are separate additional fees for “dangerous goods” like flammable or pressurized aerosol
  • Many applicable referral fees are lowering from $1.00 to $0.30 per item, which will allow better profits for low-priced items across many categories
[Read more…]

Filed Under: Amazon Updates

Amazon Branding Strategy: Expert Advice from Andrew Maffetone

December 14, 2018 by refunds

Ready to learn the ins and outs of Amazon branding strategy so you can totally crush your competition?


In today’s competitive Amazon marketplace, branding is the end-all-be-all topic of discussion when it comes to standing out and creating a sustainable business that allows you to scale your product line, your revenue and of course your customer base.

Dayana Mayfield (head of marketing at Refunds Manager) recently sat down with Andrew Maffetone, director of marketing and operations at Seller’s Choice, full service marketing agency for Amazon Seller’s.

Watch the video–we did have a couple tech glitches, sorry!–or read on for all our takeaways from this talk with Andrew about Amazon FBA branding.

[Read more…]

Filed Under: Amazon Seller Success

How to Calculate Gross Profit for an Amazon Business

November 15, 2018 by refunds

This blog post has been created by Teikametrics: The world leader in leveraging data science and machine learning to automate advertising on Amazon. They’re offering Refunds Manager followers exclusive, early access to their new Retail Optimization Platform, Flywheel.

It’s no secret that Amazon has become a major destination for online shoppers. No matter what you’re shopping for, Amazon has become the go-to source for everything from toilet paper to sporting goods, clothing to toys for your kids. In fact, nearly 45 percent of all product searches start on the Amazon marketplace.

Before Amazon came onto the scene, there was no central marketplace for online retailers to access fulfilment and advertising services. Today, Amazon sellers have access to these advantages and more, and sellers who know how to use all the tools that Amazon offers are better equipped for success than those who don’t.

With that said, the world as an Amazon seller can be difficult to navigate, and it is important for online retailers to know the ins and outs of the ecommerce terrain. One of the most important aspects of financial understanding is gross profit. Most business owners feel that they have a firm grasp of what profit is. However, fewer might realize what exactly gross profit is, how it’s calculated, and why it is so important to Amazon sellers.

What Is Gross Profit?

Gross profit is the total amount of revenue that a company makes after subtracting its direct costs. For Amazon sellers, gross profit takes into consideration all of the expenses associated with selling on Amazon, including:

  • Cost of Goods Sold (COGS)
  • FBA fees that Amazon collects from sellers. These include fees for services like shipping, pick & pack, order handling, and storage.
  • Costs associated with being an Amazon Sponsored Product
  • Amazon seller’s fees, which Amazon charges per product, depending on the business category. Usually, this fee is about 15%.
  • Other marketing costs, like promotions or Amazon advertising spend

Many Amazon sellers focus solely on profit, but gross profit is actually the more important metric to identify and understand. Let’s explore this further.
[Read more…]

Filed Under: Amazon Seller Success

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Refunds Manager can help you get back reimbursements from Amazon FBA for 19 different types of claims. No more wondering if you skipped anything. No more valuable time spent cross-checking order numbers! Refunds Manager has you covered.

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