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Lisa has been selling wholesale on Amazon since the summer of 2017
Six years ago, Lisa Calestino was diagnosed with retinitis pigmentosa, which causes degeneration of the retina and vision loss. She was able to continue her career as a veterinary technician for three more years.
“My eyesight had gotten debilitating enough where I couldn’t do that work anymore. I didn’t want to sit around and not do anything,” says Lisa. “I’ve been big into holistic and natural products, and I know a lot about animals and pet products, so I decided to start my business in those industries.” Since the summer of 2017, she’s been growing her wholesale business on Amazon FBA.
I thought I had kept track of it all. I was pleasantly surprised when Refunds Manager found money for me. I used to work on tracking refunds 4 or 5 hours every couple of weeks, so I’ve saved at least 10 hours per month. But the main reason I love Refunds Manager isn’t the time savings, it’s the extra money!” – Lisa Calestino
Lisa thought she could track all FBA issues by herself
Lisa knew that it was important to keep track of her Amazon FBA account to hunt for any errors and request reimbursement. “I would keep track of everything that Amazon said they were initiating a refund for so I could verify that I would receive it. I would have to keep asking Amazon if the refund was going to be initiated or not. I would often have to go through several attempts to message them before I would get the refund, and that’s for the cases I was aware of. It was a headache. It was tedious,” Lisa says.
Why Lisa decided to give Refunds Manager a try
Another Amazon FBA seller who Lisa is friends with told her that Refunds Manager had found issues that she had missed. Lisa wondered if maybe she was missing some errors as well. “Even though I signed up, I still honestly didn’t think there were any additional issues that would be discovered,” she says. “I thought I had kept track of it all. I was pleasantly surprised when Refunds Manager found money for me.”
How Refunds Manager got Lisa back more money than she found by herself
In the five months since Lisa signed up for Refunds Manager, she has gotten back $250. Most of the mistakes were products that were damaged by Amazon or lost inventory, two of the notoriously difficult cases for sellers to try to handle alone. As the cherry on top, Lisa enjoys how easy it is to work with Refunds Manager and to keep track of the reimbursements coming her way inside of the reimbursement platform.
“I used to work on tracking refunds 4 or 5 hours every couple of weeks, so I’ve saved at least 10 hours per month. But the main reason I love Refunds Manager isn’t the time savings, it’s the extra money!” Lisa says. “I’ve recommended Refunds Manager to other sellers that I know,” she says.