There are a lot of issues that come along with returned merchandise.
When Amazon handles warehousing, shipping, and customer service via the FBA program, the amount of work that falls on a seller’s shoulders during the customer return process is a lot less than it would be otherwise–but there are still some requisite tasks for sellers.
Sellers have to make sure that the policies set forth by Amazon FBA are actually carried out.
Amazon FBA automatically takes the blame for a lot of issues, so sellers don’t have to go to bat; they simply have to make sure that Amazon is properly applying FBA fees. For sellers with inventories full of hundreds or thousands of products, that simple task becomes a ton of work.
Assuming the product isn’t damaged in any way, there are two common issues that can come up for sellers whose customers have initiated a return. Each of these is simply an Amazon error. With their huge volume of sales from FBA sellers, it’s no wonder.
Today we’re announcing that we uncovered a brand new money-making opportunity for our customers, and by extension ourselves.
We’re always on the hunt for legitimate claims against Amazon FBA to get money back for sellers. Most of the cases we cover are beyond what the majority sellers know how to discover for themselves.
Amazon claims to have placed an item back in inventory (but it never shows up)
The new case that we can now track for FBA sellers is this: Amazon shows in the return report status that the returned item has been put back into the seller’s inventory, but the inventory report reveals that it has not been restocked for the seller.
By tracking every transaction individually, we can follow the lifecycle of a return.