Refunds Manager Blog – Page 14 – Tips & Resources for Amazon Sellers

Steps You Can Take to Show Up in Amazon’s Buy Box

August 17, 2016 by refunds 3 Comments

Steps You Can Take to Show Up in Amazon’s Buy Box

Updated November 30, 2017.
While it might sound like something fun you can just jump into, Amazon’s Buy Box is actually an incredibly complex algorithm that can make or break your success as an Amazon seller.

The Buy Box is basically the Add to Cart button, and if you’re an Amazon Seller, that’s where you want to be on the product page. Amazon’s algorithm chooses which seller will show up here. Amazon’s main goal is to sell products, so they award it to the seller with the best success (and the best chance of making more sales).

AddtoCart
So, here’s how it works: You rent the buy box for a period of time. It’s a share, not something you own at all times. What percentage of time you rent it is what you want to improve. But of course, to be successful with your efforts, you have to be strategic.

Choose the right segment of your catalog to focus on at the right time

An Amazon seller’s work is never done. If you have a high share of the Buy Box, say 95% or even higher, you still have to protect that by increasing your conversions of that product.

But if you have a low share on a certain product, then you shouldn’t focus on increasing conversions of that product for someone else. Instead you’ll be concerned with upping your share. So, the very first thing you have to understand about the Buy Box is that you will approach it based on where you currently stand for each listing.
[Read more…]

15 Disputes Refunds Manager Can Handle for Amazon Sellers

August 12, 2016 by refunds 4 Comments

different types of refunds from FBA

You know exactly how important it is to protect your profit margin as an Amazon Seller, but how excited are you about actually reviewing potential Fulfillment by Amazon mistakes every single week? Even if you understand that there are a lot of opportunities to get back the money that is owed to you, it can be hard to commit to a process for discovering these issues (and fit into your daily grind).

Refunds Manager finds Fulfillment by Amazon mistakes, files the claims with Amazon, and helps you get your money back with no payment or fees up front.

If you’ve filled out your own claims before and are wondering if we can handle them in the future, here’s a list of everything we can attempt to get FBA refunds for on your behalf:

1. Items lost or damaged in the Amazon warehouse

While we know that Amazon does their best to handle all merchandise with care, things happen. Items can be dropped and broken, or simply misplaced. We ensure that every item is accounted for and open up claims where we find discrepancies.

2. Items destroyed by Amazon without permission

Sometimes, Amazon is forced to destroy items that are deemed unsellable. Maybe the customer damaged the item or it was damaged during shipment and is not in a state that is suitable for a resell. When that happens, Amazon will destroy the item and refund for you it.

But sometimes, the refund never comes through. We check destroyed items against debits to your account.
[Read more…]

How to Recoup Your Losses as an Amazon Seller

August 10, 2016 by refunds 1 Comment

how to get fba reimbursements

If you’re an Amazon FBA seller, you know the conveniences and benefits it provides. Amazon acts as your virtual storekeeper, inventory manager, and cashier. They take orders on your behalf, interact with customers, and handle payments, shipping, and returns. FBA sellers get other perks too, including Amazon Prime privileges, lower shipping costs, and better Buy Box statistics. Of course, you pay a percentage of revenue for these services, but the value you get is worth the money.

All you do is ship them your merchandise and Amazon handles storage, shipping, and customer care. They take the backend of selling off your plate.

Challenges faced by FBA Sellers

Despite these benefits, FBA Sellers have their share of challenges. Because Amazon does the legwork when it comes to inventory, sales, payments, and returns, and you’re hundreds of miles away, it can be hard to track Amazon’s mistakes, oversights, and wrongful or forgotten charges, which can add up to thousands of dollars in losses.

[Read more…]