Refunds Manager Blog

Learn More Sign Up

eCommerce Solutions: Insights for Online Sellers

by

ecommerce-solutions

Ready for real success stories with actionable advice (told by a leader in providing solutions for international businesses)?

eCommerce Solutions - Vol 2_1_1-page-001 (1)

WorldFirst’s latest edition of their digital glossy–eCommerce Solutions: Insights for Online Sellers–has just been released. Inside you’ll find tips for expanding ecommerce businesses and selling oversees, how to grow a $1M Amazon business to a $10M Amazon business, how to maximize Amazon profits, and ways to avoid getting suspended by Amazon.

RefundsManager CEO Justin Jacobs has an article on page 15 and the other articles specific to Amazon sellers start on page 11 and 17. For ecommerce retailers with global ambitions, you might want to devour the whole thing.

Grab the full magazine here.

Multiple Sellers of the Same Item? What That Means for Amazon Sellers Using FBA

by

people (1)
Ignorance is bliss. Well, not when it comes to using Amazon FBA to sell a non-unique item. For certain hot items (say Princess Elsa dress up shoes, for example) there can be 40+ different sellers.

Here, we’re covering the opportunities and the downfalls when it comes to multiple Amazon sellers of the same item.

The Buy Box is everything

Of the sometimes dozens of Sellers for a single item, the customer is most likely to buy from whoever Amazon recommends in the Buy Box.

elsashoes

Most customers will use the “Add to Cart” option, which typically shows Sellers whose merch qualifies for free shipping. Sometimes, customers will click on one of the other three options (if they want to pay a lower price + shipping because they aren’t going to buy anything for this order). But as for the other 37 Sellers not on this page? Forget about it.
[Read more…]

How Monitoring the Amazon FBA Calculator Can Generate More Reimbursements

by

calculator (1)

Outsourcing your warehousing and fulfillment so you can source great products isn’t just a dream life for many Amazon Sellers, it’s a business model. One of the first things you learn about when you discover FBA is the revenue calculator.

The Amazon FBA revenue calculator can look a little overwhelming at first glance when you see all the data fields, but it is incredibly simple to use.

What is Amazon’s FBA calculator?

The Amazon FBA calculator gives you a good estimation of your profit margin to see if a custom product is worth selling. Or, it can give you an exact estimation of your profit margin if you’re planning on selling something that is already offered by another Amazon Seller. Maybe you’re wondering if you could source something for cheaper and by extension sell it for cheaper than another Seller? The Amazon FBA calculator is where you’ll find out if the effort is worth the potential profit.
[Read more…]

3 Things Every Amazon Seller Must Know About Getting Reimbursed by FBA

by

3 Things Every Amazon Seller Must Know About Getting Reimbursed by FBA

Once you’re well past the nerves and excitement you feel as a new Amazon FBA seller and have stocked your inventory, made some profitable sales, and started to focus your energy on improving your seller rank, you might be wondering what else you can do to create a more profitable business.

It’s challenging to estimate how much inventory Amazon loses or damages, but it often exceeds 1%. Sometimes you’re not properly reimbursed as promised.

Whether you are reselling sourced inventory you bought on clearance or having FBA handle your own branded product, there’s something you never want to do: leave money on the table.

Well, you never want to leave money on the table in general, right? Right. FBA is a pretty sweet deal. Amazon offers to take the blame for so many issues like shipping damages and lost items. And while it might feel like they’re just being nice, you have to remember that you are paying for the high level of service with your commission fee.

Amazon tries to deliver on their promises and make sure you’re getting back money that you’re owed, but mistakes happen.

Tracking these mistakes is a process that can be tedious or easy–depending on how you approach it.

1.Inbound shipment issues are the easiest to track

One of the quickest and fastest ways to get reimbursements as a Seller using FBA is to pay attention to inbound shipment discrepancies. You should track this every week or every other week, depending on how often you ship to Amazon.

When you login to your Amazon Seller Central, all you have to do to get started hunting for inbound shipping issues is to head to the Shipping Queue. For any case that is closed, check if the column on the left is higher than the column on the right–meaning that Amazon received fewer units than what you shipped to their warehouse, or they received them but later deemed them unfit for selling.
[Read more…]

Steps You Can Take to Show Up in Amazon’s Buy Box

by

Steps You Can Take to Show Up in Amazon’s Buy Box

Updated November 30, 2017.
While it might sound like something fun you can just jump into, Amazon’s Buy Box is actually an incredibly complex algorithm that can make or break your success as an Amazon seller.

The Buy Box is basically the Add to Cart button, and if you’re an Amazon Seller, that’s where you want to be on the product page. Amazon’s algorithm chooses which seller will show up here. Amazon’s main goal is to sell products, so they award it to the seller with the best success (and the best chance of making more sales).

AddtoCart
So, here’s how it works: You rent the buy box for a period of time. It’s a share, not something you own at all times. What percentage of time you rent it is what you want to improve. But of course, to be successful with your efforts, you have to be strategic.

Choose the right segment of your catalog to focus on at the right time

An Amazon seller’s work is never done. If you have a high share of the Buy Box, say 95% or even higher, you still have to protect that by increasing your conversions of that product.

But if you have a low share on a certain product, then you shouldn’t focus on increasing conversions of that product for someone else. Instead you’ll be concerned with upping your share. So, the very first thing you have to understand about the Buy Box is that you will approach it based on where you currently stand for each listing.
[Read more…]

15 Disputes Refunds Manager Can Handle for Amazon Sellers

by

different types of refunds from FBA

You know exactly how important it is to protect your profit margin as an Amazon Seller, but how excited are you about actually reviewing potential Fulfillment by Amazon mistakes every single week? Even if you understand that there are a lot of opportunities to get back the money that is owed to you, it can be hard to commit to a process for discovering these issues (and fit into your daily grind).

Refunds Manager finds Fulfillment by Amazon mistakes, files the claims with Amazon, and helps you get your money back with no payment or fees up front.

If you’ve filled out your own claims before and are wondering if we can handle them in the future, here’s a list of everything we can attempt to get FBA refunds for on your behalf:

1. Items lost or damaged in the Amazon warehouse

While we know that Amazon does their best to handle all merchandise with care, things happen. Items can be dropped and broken, or simply misplaced. We ensure that every item is accounted for and open up claims where we find discrepancies.

2. Items destroyed by Amazon without permission

Sometimes, Amazon is forced to destroy items that are deemed unsellable. Maybe the customer damaged the item or it was damaged during shipment and is not in a state that is suitable for a resell. When that happens, Amazon will destroy the item and refund for you it.

But sometimes, the refund never comes through. We check destroyed items against debits to your account.
[Read more…]

How to Recoup Your Losses as an Amazon Seller

by

how to get fba reimbursements

If you’re an Amazon FBA seller, you know the conveniences and benefits it provides. Amazon acts as your virtual storekeeper, inventory manager, and cashier. They take orders on your behalf, interact with customers, and handle payments, shipping, and returns. FBA sellers get other perks too, including Amazon Prime privileges, lower shipping costs, and better Buy Box statistics. Of course, you pay a percentage of revenue for these services, but the value you get is worth the money.

All you do is ship them your merchandise and Amazon handles storage, shipping, and customer care. They take the backend of selling off your plate.

Challenges faced by FBA Sellers

Despite these benefits, FBA Sellers have their share of challenges. Because Amazon does the legwork when it comes to inventory, sales, payments, and returns, and you’re hundreds of miles away, it can be hard to track Amazon’s mistakes, oversights, and wrongful or forgotten charges, which can add up to thousands of dollars in losses.

[Read more…]

Links

FAQ

Sign Up

Learn More

Subscribe to New Posts

Support

Give us a call at 800.272-6159 or email us at support@refundsmanager.com if you need any help