So, you’ve heard that Amazon makes mistakes when they process FBA orders? Maybe you’ve found an error and you want to know how to get your money back quickly, or you just want to learn how to monitor your FBA account and safeguard your profits.
In this post, we’ll be covering how you can get more FBA refunds…from the common claims to the unexpected ones.
Go ahead and keep reading, or if you prefer video content, then watch our recent Facebook live below:
1. Look for common Amazon errors
Most of the reimbursements we get for our customers are simply an issue of volume. Amazon is processing millions of orders a day, so something is bound to go wrong. The trouble is, you don’t want it to be your money that’s on the line. Hundreds of dollars add up to thousands, and so on.
The first errors to hunt for are the three most common Amazon mistakes.
- A customer has returned an item, but it doesn’t get placed back in the seller’s inventory: Think of how many items get returned every day, and you can understand how some of them simply don’t make it back to your inventory account
- A customer doesn’t return an item, but has already received their refund: Because of Amazon’s policy of refunding customers before they’ve turned in their item, there is more room for error with customer returns. Sometimes, the customer doesn’t return something but they’ve still gotten their refund and so the seller is at a loss.
- Inventory damaged by Amazon or a partnered carrier that is not reimbursed: Mistakes happen, and things get lost, dropped, or broken. You are supposed to receive reimbursements for all damaged and lost inventory, but again mistakes happen regularly.
If you haven’t been on top of monitoring your account for months, then those errors are the first place to start. They happen the most often, so the odds are that you have unclaimed reimbursements for the errors above.
Don’t have time to hunt for these mistakes? Refunds Manager can monitor your account dating back 18 months from the day you sign up.
2. Watch out for big, unexpected claims
While the majority of Amazon FBA reimbursements are for the three errors listed above, the largest claims aren’t necessarily from those issues.
In fact, one of the largest claims we’ve ever seen was from a seller being charged in the wrong category for over a year. If you’re selling thousands of dollars a month and Amazon is taking a 15% commission instead of an 8% commission, you can see how that would add up to a really large claim. Over $40,000 to be exact!
Other big claims we’ve seen have been due to misappropriated weight and dimension fees and to customers receiving multiple units (when they only ordered one) due to packaging errors.
Every time we find a new issue like this, we extend this to the service we offer all of our clients, and now we cover 19 unique cases.
While some of them may be more rare, the fact is that they do happen more than once. If you’re looking for fast cash to increase your cash flow, double check that Amazon is charging you all of the correct fees. If you find any errors in fees (instead of specific incidents such as returns or damages) then you have the chance for a very large claim.
3. Save time with a third party reimbursement service that handles claims manually
Contrary to what some sellers have heard, there is nothing in Amazon’s terms of service against using a third party service. In fact, Amazon is smart, and they want you to use third party services and software to grow your business, and make more money on Amazon, so they can have a larger cut!
The only piece of cautionary advice you need is this: use a reimbursement service that creates manual claims. Unlike FBA refunds companies that are purely software-based and handle everything via automation, Refunds Manager is really like having a personal assistant. After using technology to monitor your account, we create the claims with Amazon manually. We have learned the exact information they expect for each and every claim type.
Here are a few reasons to choose Refunds Manager to handle the entire FBA reimbursement process for you:
- Manual, personal claims process
- Longest in the business, we opened our doors in 2012
- Top rated, just read our Trustpilot reviews
- Known for getting sellers money back they wouldn’t have found themselves
Choose the top-rated Amazon FBA reimbursement service to get refunds quickly and securely. Sign up today.
