Alan has been an Amazon seller for over 7 years
As an Amazon seller with over 7 years’ of experience, Alan has experimented with many different types of selling. Today, he primarily sells grocery and h&b items. He also does a small amount of retail arbitrage and occasionally some wholesaling.
I handle the shipment reimbursements because it is easy. Once I started looking in to what would be involved in finding other money Amazon owes me, I saw it would take up too much of my time that I would rather use finding new inventory sources, which would in turn cut into the time I could be spending traveling or just relaxing and enjoying life. That’s why I’m happy to have Refunds Manager to do it for me.” – Alan Cook
Issues with selling on Amazon
As an experienced seller, Alan was very familiar with the problems with selling on Amazon. The enormous amount of volume and the complexity of the third-party ecosystem mean that too often, sellers have inventory fall through the cracks. Customers return items that aren’t added back in the seller’s inventory, and sometimes don’t return items at all even though they get refunded the amount from the seller’s account. “When I signed up with Refunds Manager, customer returns and refunds were one of my top concerns, with Amazon’s lost inventory being a close second,” says Alan.
Why Alan chose Refunds Manager after researching FBA refund solutions
Alan began searching for a solution to this problem that didn’t require him to spend hours every week hunting for errors himself. Alan did some Google searching and came up with a shortlist of FBA refunds companies. “After comparing many of the options available, Refunds Manager was the company who looked like they would allow me to be completely hands off,” he says. Alan appreciated that the company used a mix of software and service so that there were trained account auditors to take over the manual work he no longer wanted to do.
Getting to be completely hands off with FBA reimbursements
“Refunds Manager found several hundred dollars right away,” says Alan. “I checked that they were doing a good job and that the money and tickets kept increasing, and I haven’t really checked since. I like being hands off with the process, and I let Refunds Manager do their job.” Since Alan signed up in the fall of 2017, Refunds Manager has recovered $4795.51. The most important aspect of the service is that he doesn’t have to worry about reimbursements any more or do any of the tedious work. For many sellers, their motivation is the same. Recovering time is priceless.
“I handle the shipment reimbursements because it is easy. Once I started looking in to what would be involved in finding other money Amazon owes me, I saw it would take up too much of my time that I would rather use finding new inventory sources, which would in turn cut into the time I could be spending traveling or just relaxing and enjoying life. That’s why I’m happy to have Refunds Manager to do it for me.”
Why Alan recommends Refunds Manager to other sellers
“I recommend Refunds Manager to sellers that I know,” says Alan. “The main turnoff I get from people is they think the 25% fee is high. I remind them that it’s still 100% more than they would have without using them.” For many sellers, paying a commission to a trusted team of professionals with no money up front is a no brainer.
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