Vendor FAQs

RefundsManager specializes in recovering funds for Amazon Vendors by identifying and addressing discrepancies such as shortages, co-op fee errors, invoicing mistakes, and chargebacks. Refunds Manager has over 12 years of experience helping 15,000+ clients recover more than $750 million in reimbursements

An Amazon Vendor is typically a recognized brand that sells its products directly to Amazon. Unlike Amazon Sellers, Vendors supply inventory in bulk to Amazon, which then takes responsibility for retailing the products. Vendors retain control over product listings but are charged various fees by Amazon, such as co-op fees, chargebacks, and promotional costs.

RefundsManager audits your Vendor Central account for discrepancies such as shortages, incorrect co-op fees, and invoicing errors. We file claims on your behalf and pursue them until reimbursements are processed.

Shortages: Payments shorted due to misrecorded inventory or Amazon’s internal errors. Refunds can be claimed for up to 5 years retroactively.
Co-op Fees: Errors in agreed promotional or co-op fees. Refunds can be recovered retroactively for up to 2 years.
Invoicing Errors: Incorrect payment amounts for shipments. Refunds can be claimed for up to 2 calendar years. 
Chargebacks: Fees for late shipments, labeling issues, or compliance errors, disputable with supporting documentation.

On average, RefundsManager recovers 5% of annual sales for our Vendor Central clients. Refund amounts range from $75,000–$300,000 annually for many clients.

Yes, we require limited access to specific reports in your account to audit and file claims. Your data is protected with industry-standard encryption and security measures.

If you manage an Amazon Vendor Central account and ship inventory regularly to Amazon, you are eligible. Vendors experiencing frequent shortages, chargebacks, or co-op fee discrepancies benefit most from our services.

We specialize in serving medium to enterprise-level Vendors with complex operations and higher volumes on Amazon Vendor Central.

RefundsManager operates on a performance-based pricing model. There are no upfront fees—we charge a flat 25% of recovered amounts only after reimbursements are issued to your account.

Refunds often range between $75,000–$300,000 annually, depending on account size and discrepancies.

Shortages can occur due to inventory misrecording or Amazon’s internal processes. While some errors are reversed automatically, many remain unaddressed. RefundsManager identifies these discrepancies and claims the difference.

Co-op fee discrepancies happen when promotional or agreed fees are miscalculated. RefundsManager audits these charges and recovers overcharges retroactively for up to 2 years.

If a claim is rejected, RefundsManager reviews and submits additional documentation or clarification. We pursue every valid claim to maximize reimbursements.

Yes. We identify and recover funds from misrecorded shipments or incomplete payments, going back two calendar years. Note: 2022 refunds will be ineligible after January 1, 2025.

We specialize in conducting thorough audits to help Amazon vendors recover lost revenue and ensure accurate reimbursements. Our services cover a wide range of common issues, including:
COOP/MDF Fees: We review cooperative marketing and market development funds to identify any unclaimed reimbursements.
Invoicing Mishaps: Our audits uncover discrepancies in invoicing, such as overcharges or unpaid amounts, ensuring you get what you’re owed.
Inventory Shortfalls: We investigate inventory discrepancies, including missing stock and unfulfilled transfers, to reclaim your funds.
Pricing Discrepancies: Our team identifies pricing errors or misapplied fees affecting your profitability.
Chargebacks: We analyze chargeback data to spot invalid claims or penalties and help you dispute them effectively.
Freight & Damage Allowances: We ensure compensation for freight-related damages or shipping errors, recovering costs on your behalf.
Packaging Preparation Charges: Our audits verify packaging prep fees to confirm they were charged correctly and align with Amazon’s requirements.
Logistics & Receiving Challenges: We address issues related to delayed or incomplete shipments, helping you recover allowances for operational errors.
Our goal is to simplify the reimbursement process, recover lost funds, and protect your bottom line with precision and transparency.

Email us at [email protected] to request an audit. We will analyze your account, identify discrepancies, and highlight potential recoveries.

No. RefundsManager does not require long-term commitments. You can use our services as needed.

RefundsManager specializes in recovering funds for Amazon Sellers by addressing discrepancies such as missing shipments, lost or damaged inventory, and overcharged FBA fees. As an authorized service on the Amazon App Store, we have over 12 years of experience helping more than 15,000 clients recover over $750 million in reimbursements. Our expertise ensures Sellers can focus on growing their business while we handle the claims process efficiently and securely.